Terms

Company’s legal name: Velovintage ApS

CVR number: 38003569

Year established: 2016

Address:

Høje Gladsaxe Torv 2A, basement, unit 1,

2860 Søborg,

Denmark

Email: webshop@velovintage.dk

Phone: +45 25948059

ORDERING AND PURCHASING STEP BY STEP

All contracts and agreements are entered into in Danish.

1. Find the item you want in the online store.
2. Add the item to your shopping cart by clicking “Add to cart”.
3. You can now continue browsing if you want to buy more.
4. If you want to make changes to your cart (e.g. change the quantity), edit the quantity box and click "Update cart" to see the new price.
5. When you are ready, click “Proceed to checkout”.
6. Choose your preferred payment method and shipping method.
7. Enter your customer details and, if applicable, a different delivery address, then click “Continue”.
8. Review your order summary and the details you entered.
9. Your order will only be submitted when you click “Complete purchase / Approve payment”. If you leave the page before then, the transaction will not be completed.
10. The system will immediately send an automatic order confirmation to the email address you provided. When your order is packed and dispatched from our workshop, you will receive another electronic message with tracking information.

PAYMENT

Velovintage ApS accepts payment by Dankort, VISA, MasterCard, JCB, and MobilePay. Unfortunately, it is not possible to order items from the webshop and choose to pay for them in person when collecting them from the store in Søborg.

• When will I be charged? The amount will only be charged to your card when the item is shipped from our workshop.
• Security: Velovintage encrypts all your card details using a secure SSL (Secure Socket Layer) protocol. This means that unauthorized parties cannot read your card number or other information during the transaction with the payment provider. No fees are charged when paying with Danish payment cards.
• Account-to-account transfer: For your security, we do not accept bank transfers. By paying with a payment card, you are covered by the statutory chargeback scheme as a consumer, which puts you in a significantly stronger position in the event of non-delivery or misuse.

DELIVERY AND SHIPPING

We offer shipping in cooperation with PostNord and GLS. The exact shipping cost is calculated and clearly displayed in the checkout flow before you confirm your purchase.

• Delivery time: The estimated delivery time is 1-3 business days for items in stock, and approx. 5 business days for items ordered from our external warehouse.

RIGHT TO COMPLAIN AND WARRANTY

1. New productsNew products and equipment purchased from Velovintage are covered by the statutory 2-year right to complain under the Danish Sale of Goods Act. The right to complain covers manufacturing and material defects that were present at the time of delivery. For valid complaints, an individual assessment will be made as to whether the item should be repaired, replaced, or refunded.

2. Used bicycles (Vintage) We provide a 3-month warranty on the frame, stem, seatpost, and handlebars of all our complete, used bicycles. The warranty covers breakage of these vital components, provided the bicycle has been maintained and has not been involved in a crash or accident or been misused (e.g. used for a purpose for which the bicycle was not designed). In addition to our separate warranty, you are always covered by the general right to complain under the Sale of Goods Act.

3. Used bicycle parts and vintage equipmentWhen purchasing used and older bicycle parts, Velovintage guarantees that the components work 100% when you receive them. However, used parts are covered by the Sale of Goods Act’s right to complain, but any assessment will take significant account of the item’s age, natural wear, and expected service life as a vintage part. Normal wear, patina, or incorrect installation does not constitute a defect.

4. Ordering hand-built bicycles (Custom orders). When ordering a custom or hand-built bicycle, a deposit of 2,000 DKK is charged, payable in store when the specifications and design are approved and before work begins. Since this is a custom-made item tailored to your personal preferences, the standard right of withdrawal expires as soon as production begins. If you withdraw from the agreement after work has begun, Velovintage reserves the right to retain the deposit to cover material costs and labor already incurred.

COOKIES, STATISTICS AND PERSONAL DATA POLICY

We take good care of your data. No personal information registered on Velovintage.dk is ever transferred, sold, or made available to unauthorized third parties. The information is stored securely and is only accessible to trusted employees at Velovintage.

• What data do we collect? When you make a purchase, we ask for your name, address, phone number, and email address. This data is used solely to process and deliver your order. The law requires us to retain these transaction data for 5 years (see the Danish Bookkeeping Act). We also record your IP address when you make a purchase to prevent fraud. Fraudulent orders are always reported to the police.
• Cookies and log statistics: Our webshop platform (Shopify) uses cookies to manage the contents of your shopping cart and optimize your user experience. You can delete cookies from your computer at any time through your browser settings. We also collect anonymized log statistics to gain an overall insight into visitor numbers and how our webshop is used, so we can continuously improve its features.
• Newsletter: You can voluntarily sign up for our email newsletter to receive news and special offers. You can unsubscribe from this service at any time using a link at the bottom of the emails you receive.
• Your rights: You have the right at any time to access the information we have registered about you, to object to its processing, or to request its deletion to the extent permitted by other applicable legislation (GDPR). Please send inquiries about this to info@velovintage.dk.

Klagemuligheder – oversigt og links

Har du en klage over et produkt købt i vores Webshop, kan der sendes en klage til: Nævnenes Hus Center for Klageløsning Toldboden 2 8800 Viborg Link: www.forbrug.dk

Hvis du er forbruger med bopæl i et andet EU-land, kan du angive din klage til Europa-Kommissionens officielle liste over godkendte tvistbilæggelsesorganer. Platformen findes her: europa.eu 

Angiver du en klage her, skal du oplyse vores E-mail adresse: webshop@velovintage.dk